Eligibility for Refunds
Refund Conditions: We offer refunds under specific conditions. If our solution or software does not perform as originally intended or fails to meet the requirements stated in the written terms agreed upon with the client, you may be eligible for a refund.
Software Functionality: Our commitment is to provide software solutions that meet your business needs. If you encounter functionality issues that significantly deviate from our agreed terms, we will address these concerns through our refund policy.
Time Frame for Refund Requests
30-Day Window: Requests for refunds must be made within 30 days of purchase. This time frame is essential to ensure a fair and timely assessment of the issue.
Step-by-Step Guide:
Process of Requesting a Refund
- Contact Us: Reach out to our customer service team via email or phone.
- Provide Details: Include your purchase information, description of the issue, and how it deviates from our agreed terms.
- Assessment: Our team will review your request and assess the eligibility for a refund.
- Response: We will respond promptly, providing clear communication throughout the process.
Partial Refunds
Up to 80% Return: In cases where a refund is warranted, we offer partial refunds up to 80% of the original budget. This policy reflects our commitment to fair compensation for the services rendered.
No Restocking Fees: We do not charge restocking fees, ensuring a transparent and straightforward refund process.
Final Remarks
We are dedicated to building trust and ensuring satisfaction. If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us. Your peace of mind is our top priority.