Privacy Policy

1. Introduction

THEA TECH SOLUTIONS LTD ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at theatechsolutions.com.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, and any other information you provide when contacting us or submitting inquiries through our website.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies: We use essential cookies to ensure our website functions properly.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide requested information
• Send you updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: You have given consent for specific purposes
• Contract: Processing is necessary for performing a contract
• Legitimate Interests: For our legitimate business interests
• Legal Obligation: To comply with applicable laws

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain contact information for 3 years from our last communication.

6. Your Rights (UK GDPR)

You have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us at [email protected]

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Third-Party Services

We use the following third-party services that may collect data:

• Cloudflare Pages (hosting and analytics)
• Google Search Console (search analytics)
• Calendly (appointment scheduling)
• Resend (email delivery)

These services have their own privacy policies. We recommend reviewing them.

9. International Transfers

As a UK-registered company operating from Thailand, your data may be transferred outside the UK. We ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

12. Contact Us

For any questions about this privacy policy or our data practices, please contact:

13. Your Right to Complain

You have the right to complain to the UK Information Commissioner's Office (ICO) if you believe we have misused your personal data: ico.org.uk